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igym Congleton Terms & Conditions



The club means igym Congleton. Pulse Solutions operate the facilities.

The Manager / Supervisor means the Manager / Supervisor in post at the Club.

User means any person using the Club or its facilities whether any charge has been paid and includes spectators or café users.

Questions arising as to the interpretation of these rules shall be determined by the Manager or other senior person within Pulse Solutions whose decision shall be final.

We will not tolerate any abuse of staff by any member of the public whether a paid-up member or casual pay as you go user. Any abusive language or physical assault will result in the police being informed and CCTV footage will be used to identify and used as evidence.

CCTV coverage is recording throughout the internal and external areas of the leisure Club for the purpose of protecting property and users and the detection and prevention criminal activity.


Day Pass

A day pass gives you access to the facility. A day pass is a good idea if you’re visiting for the day, if you want a friend to join you along the way, or if you’re curious to see what it’s like to use our facility. Please note a day pass is only permitted on the day of purchase. You must abide by all rules, failure to abide by the rules your day pass will be terminated. The Day Pass allows access to the fitness suite and a fitness class.


Promotional Membership Offer

Following this promotional period, the membership fees will be frozen at this price until you are notified otherwise. If you fail a payment , freeze, or cancel your membership and wish to join again you will revert to paying the current full standard prices.

Membership offer’s will be offered from time to time and will be subject to additional terms and conditions.

All users redeeming the offer are bound by the membership terms and conditions.

All users redeeming the offer will be required to complete a health questionnaire, medical assessment and participate in a fitness suite induction.

Management has the final decision in all matters relating to this offer and their decision is final and binding.

Management has the right to remove, amend or extend this offer at any time.

No refunds are available once contracts have been signed.

Any direct debit discounted membership offer will remain valid unless you cancel, freeze, or miss direct debit payments. If any of those three apply, then we have the right that your membership reverts to the normal monthly applicable fee amount. There is no cash alternative to this offer.


Admission and fees

For all information on memberships and prices please visit www.igym.co.uk or the main reception of the Club.

Those admitted to the Club are only admitted on the basis they will observe these rules. There is no re-admission without the required payment. All fees must be paid prior to commencing use of the facility.

All persons entering the Club must purchase the appropriate ticket or produce a current and active membership card.

All day pass tickets including membership wristbands must be retained, produced, or surrendered by the Manager or supervisor on demand.

Any complimentary tickets issued by the Club, are issued without prejudice and the issue of such tickets does not represent an admission of liability.

The Management or Pulse Solutions reserves the right to refuse admission or to remove from the Club any user without stating any reason and a user shall at any time comply with all reasonable instructions and requests of the manager to carry out and observe all instructions relating to the use of the Club and conduct therein which may from time to time be published by notice on the premises or otherwise.

All members must always use their own membership wristband within the Club and swipe it to validate their visit/participation in each activity.

It is a member’s responsibility to keep safe their membership wristband. Should it be lost, stolen or misplaced the member must purchase a replacement from the main reception at a fee of £7.00. No member will be allowed admittance into the Club without a valid membership wristband.

If a user’s is found to be misusing a wristband not belonging to them, then the member who owns the wristband must pay £7 to receive their wristband.



To become a member, you will be required to provide the necessary personal details like your name, address, date of birth, telephone number, email address, photo and your bank or card details for monthly payments.

Your personal details are stored within our leisure management system, eXerp and are not accessible by anybody other the those allowed access to fulfil the necessary role in maintaining your membership.

At all times we ensure we have the correct organisational, technical and security means in place to protect your personal data.

We operate a direct debit or reoccurring monthly card payments for all monthly memberships.

Your membership is only valid at igym Congleton.

An induction is compulsory and must be booked prior to attending the club.

Your membership commences from date of purchase, you are responsible for contacting the Club to arrange your induction.

We have the right to refuse your application for membership.

If we cease to operate the Club due to its sale or transfer, your Membership of the Club will (unless otherwise notified to you) continue to be valid.

Please inform the Club in writing of any changes in your name, address, telephone number, email address. You can visit your online member portal where you can update the personal details directly yourself.

We may terminate your membership in the following situations and with the following notice periods:

  • without notice if you repeatedly or seriously break the Club Rules:
  • without notice for any threatening behaviour to either staff or other members of the club
  • without notice for any events of fraud or deception
  • with notice if you failed to update a payment agreement to continue your membership which will be 30 days’ notice

No refunds on upfront/cash memberships such as annual memberships.

No transfer of cash upfront memberships if you can no longer avail of the club facilities.


Freezing of Gym Membership

If you are unable to use the Club facilities for any reason you may suspend your Membership. You must however have completed three full months as a member to qualify for suspension. You may suspend for a minimum of one month to a maximum of three months within any period of 12 consecutive months. 2 weeks’ notice prior to your next direct debit date is required. You are limited to a maximum of 3 months freeze in total in any 12-month period. The cost is £5 per month to avail of this service.

Freezing memberships is only available to individuals on a direct debit membership and cannot be used on cash memberships.

At the discretion of the Management, we may allow you to freeze your membership based on a medical need like during pregnancy, injury to a limb, heart condition etc. we may require written evidence from your medical practitioner on this matter.


Health and Safety

All management on duty are responsible are for the safety of users and their instructions must be always followed at all times.

All personal property is a user’s responsibility and must be safely stored and locked in the lockers provided. Strictly no personal property is allowed unattended in changing rooms or in the gyms.

Strictly no photography or videoing within the building at any time.

In the event of a fire, the fire alarm will be activated which is a continuous alarm noise If activated, all users of the Club must leave the building and following the instruction of the staff on duty.

The management reserves the right to hold practice alarm drills from time to time to test the procedure for clearing the Club in case of emergency.

All accidents must be reported to the manager on shift immediately and an accident form completed. You will be given a copy of this accident report.

If your circumstances change at any time; that may inadvertently affect your safety when using the facilities, please let a member of staff know immediately.

For your safety some facilities and activities within the Club operate age restrictions.

No users under the age of 16 allowed to use the fitness facilities.


Facilities and services

Pulse Solutions reserves the right to alter, amend or cancel admission charges, availability of facilities, access to facilities, timing of activities and classes at any time and without notice.

All users are requested to vacate all facilities when a period for which they booked has expired as they may delay other users who have paid for the next booking.

All users must respect all equipment, facilities, furniture, fittings, apparatus and always building infrastructure. A user shall pay to the Club on demand the cost of any damage caused. The Manager’s decision is final.

Users should observe single sex change and toilet facilities always using this appropriate to their gender.

Disabled facilities have been provided for strict use only by the disabled user and their carer and family.

The Club membership purchased allows unlimited access to the fitness suits. As part of this membership the users will be allowed to attend free access to the classes available.

The number of free classes to full memberships may increase or decrease periodically at the discretion of the Management.


Fitness suite

Only adults aged 16 years or over are permitted to use the gym.

All gym users must complete a medical questionnaire and participate in an induction with one of our fitness instructors prior to using/visiting the gym.

Equipment will only work with a valid membership wristband.

Please wipe down the kit after use with the tissue provided by the site. Please ensure all equipment is returned safely to its original location.

We respectfully ask users to wear clean sports kit and appropriate footwear; please refrain from using outdoor footwear in the gym.

Users are advised to alert gym staff if they have any medical conditions that may affect your ability to exercise or if your health changes throughout your membership at the Club.

The user must report on first noticing any fitness equipment which is faulty or damaged.



Users/members of classes must wait outside the studio until invited in by the instructor and be available 5 minutes before the class commences. Once the class has started there will be no further admission.

All classes must be pre-booked via our online booking system or via the main reception.

We aim to provide a balanced and varied programme of classes each week subject to availability and viability. Please note classes may be cancelled or suspended without notice at Management’s discretion.

We operate a class booking no show system which a member will be penalised if they fail to show up for a class and do not cancel it in sufficient time. This sanction will automatically apply to the membership.



For your security, we have an access control system in place where all users of the fitness suite must swipe to gain entry.

We have CCTV installed throughout the building which records and is monitored for the security and prevention of crime.

All users must respect each other when using the facilities foul and abusive language and anti-social behaviour will not be tolerated. Users who disregard the above and affect the Club’s enjoyment by others will be removed from the Club immediately.

We offer lockers facilities for all belongings to be left during a members visit to our gym; we do not allow any bags to be left or carried on to the gym floor or pool side to avoid any hazards.

Users wishing to make a complaint or a useful suggestion to the operational best practice of the Club must complete a customer feedback form located at the main reception. All formal complaints must be made directly to the Manager in writing.

Photographs for personal or professional use and publication thereof must not be taken without the prior written consent of the manager.

Users are not permitted to bring their own refreshments into the Club. Strictly no refreshments to be taken in the changing areas.

The Manager reserves the right to dispose of any item of non-valuable lost property not claimed after two weeks. Valuable lost property will be disposed of after 1 month.

Appropriate clothing must be always worn, relating to the activity/facility you are participating in.

No user shall reward a teacher, instructor, or staff member personally without prior consent of the Manager.

The Club has a strict no smoking policy.

No animals are allowed in the Club apart from dogs assisting the disabled.

We reserve the right to refuse admission or ask you to leave the Club if we reasonably believe you or your guest is in breach of any section of these rules.

The decision of the Manager on every occasion is final.